Exchanges & Returns

SHIPPING AND RETURNS FAQS

Shipping

Orders generally leave our warehouse within 1-2 business days.

For US order, we have a 2-6 business days shipping time depending on the shipping method you select at checkout. You will see an estimated delivery window in checkout for your order.

Orders shipped internationally are generally in transit for 4 - 22 days. An estimated delivery will show in checkout for your order.

Shipping Protection

During checkout you have the option to add Green Shipping Protection. If your package arrives damaged or does not arrive at all we’ve got you covered. If your order arrives damaged, lost, or stolen, no worries! Simply follow these easy instructions to place a reorder. Submit your issue above and the support team will get right back to you. All you need is your order number and email address used to place the order.

Returns

Domestic Returns and Exchange

Returns: A $9.99 restocking fee applies to all returns.

Exchanges: The first exchange is free. Any additional exchanges will incur a $9.99 restocking fee.

Store Credit: Opt for store credit and enjoy an extra $10 on us.


International Return and Exchange

Returns
: Items are eligible for return within 30 days. Customers are responsible for all costs, including return shipping, duties, taxes, and a $9.99 restocking fee.

Exchanges: We do not offer exchanges for international orders. Please return the item for a refund, minus a $9.99 restocking fee, and place a new order for the desired item.


Processing: Once we receive your return, it will be processed within 2–3 business days. You’ll receive an email confirmation once your refund or exchange is approved.


Eligibility: Items must be in original condition, unworn, unwashed, and undamaged in original packaging with the tags still attached. They should be free of any signs of wear, stains, odors, or visible marks from deodorant, makeup, or perfumes.

If an item is returned and appears to be worn upon inspection, you can choose from the following options:

1. Have the item sent back to you.

2. Receive store credit minus a 10% cleaning fee (restocking fee waived with store credit).

3. Receive a partial refund minus a 10% cleaning fee plus a $9.99 restocking fee.

Please submit your return request above for a Return or Exchange.

Can’t find what you’re looking for? The fastest way is to check our general FAQ, or
send us a note anytime at hello@shopetalon.com!